Erskine Hypnotherapy
 by Achieve It! Therapies         

Privacy Policy for

Erskine Hypnotherapy & Achieve It! Therapies

Erskine Hypnotherapy & Achieve It! Therapies are committed to maintaining your trust and confidence when you visit the website and also when working with you as a client or patient.  Confidentiality and trust are vital to an effective working relationship between therapist and client or patient.  The following describes the type of information we hold, the reasons for this and how your information is stored and used. 

From 25th May 2018 the GDPR (General Data Protection Regulations) come into force in the EU area and all businesses that hold information about clients located in the EU are required to have Privacy Policies in place that are freely accessible to the public.  We are obliged to inform you of the data and information we collect and hold, the reasons for this, how it is used, any conditions under which it may be disclosed to others and how it is kept as well as options you have over your own personal information. 

You can find more information about this at https://ico.org.uk/your-data-matters/

In particular, we want to assure you that your information will not be sold or traded with other companies or organisations for marketing purposes.

Who are we?  Established in 2008 by Christine Roy, Achieve It! Therapies is also known as Erskine Hypnotherapy and exists to provide a Complementary Therapy Service for clients who have problems relating to emotional, physical, life-style, stress, medical, addiction and /or behavioural issues and for whom hypnotherapy and other talking therapies can be beneficial.  Our website and presence on other social media sites has been set up to provide information and raise awareness of our services.  

As a self employed clinician, I,  Christine Roy am the Data Controller and Data Processing Officer and my contact details are: - telephone:- 0141 561 0660 or 07779585863; and my email is enquiries@erskine-hypnotherapy.co.uk   I am registered with the Information Commissioner's Office. 

In most cases, the information about you that I collect comes from you, via an email, phone call, text message, online forms, private messages or during our face-to-face meetings.

If you are under 18, I may get some information from your parents or guardian.

If you are referred by someone else (e.g. a Doctor) I may get some information from them. 

I use your personal data in the following ways

1.    to deliver therapy

2.    to reply to you if you contact me with questions about my services

3.    to contact you between therapy sessions if necessary

4.    to allow me to collect payment from you, and maintain my records, diary and accounts

You have no legal requirement to share any information with me, but if you do not do so I will be unable to work with you. 

The categories of data/information I collect will include: your name and contact details, your medical history and your GP contact details, your family situation and support network, the nature of your employment, your hobbies and interests, your lifestyle, and details of the problem you’d like me to help with. 

Collecting and using your personal information is essential to providing  therapy services safely and appropriately. You give me written consent to use your personal data in the ways specified here when you sign my terms and conditions at our first session. 

I am the only person who has access to this information unless

·       there is a medical or physical safety concern for you or others

·       there is a legal requirement for me to share the information (e.g. a court order or warrant is issued)

·       you ask me in writing to share your information with someone else

·       I am working with you as part of a care team, or you have been referred to me by someone else (e.g. a Doctor), in which case pre-arranged levels of information will be shared with these relevant parties 

·       anonymised details of your therapy may be discussed by me with a clinical supervisor or in a peer supervision group with other therapists to improve your therapy. 

 

Storage of Information: -

It is important that information is kept securely and all paper record notes are kept in locked areas.

The information you give me is kept for eight years after conclusion of therapy if you attended as an adult client, which is the length of time advised by my professional body and insurance company. The regulations for children and young people is for six years after reaching the age of 18.  After this time information is shredded and disposed of securely.  In specific cases records may require to be kept longer, in this case it will be discussed at the start of therapy.

 

Most of your information is kept on paper record notes.  Electronic information is kept on password protected devices if you have chosen to contact and receive information from me by phone, message or email.  Messages sent via third parties e.g. Facebook messenger, Hypnotherapy Directory, Bark.com and other online directories are also subject to the Privacy Policies and Data Processes of those third-party organisations, over which Erskine Hypnotherapy has no control or responsibility.

 

You have rights over the information I hold about you. These are known as

o   Portability - you can ask me to send your information to someone else

o   Rectification - if you think my records are wrong you can ask me to change them

o   Erasure - in some circumstances you can ask me to remove your details from my records (this is sometimes called 'the right to be forgotten')

o   Fair profiling - you can ask that any processes I automate are done by a person instead of a computer. I don’t automate any information processing, although I do use online forms to collect information. If you prefer not to complete these, the information can be collected face to face at our first session.

o   Right of access - you can have a copy of the information I hold at any time, by requesting it in writing. If you do this it will be provided within 30 days.

o   Restricting processing - in some circumstances you can request that I stop processing your information

o   Objection - you can object to the way I process information and you can ask me to stop using it in that way, also known as unsubscribing

o   Information - you have the right to understand how I collect and process your information (hence this privacy notice) 

 

If you are under 18 I will need permission from a parent or guardian before working with you.  

You can learn more about these rights on https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

You can withdraw your permission for me to use your information at any time, but because the information is required to work with you this means ending your therapy.

 

You have a right to complain to the ICO if you have any problem with the way I store or use your data, or if you do not think your rights are being respected. 

 

Website Cookies

My website uses cookies to collect information.  Cookies are small bits of data held on the users’ browser.  This includes information about browsing behaviour by people who access the website.  This includes information about pages viewed and your journey around our website.  This information is collected by our website providers to allow us to improve the ease of use of the website.  

You are entitled to view, amend, or delete the personal information that we hold about you.  To request this information please email Christine at enquiries@erskine-hypnotherapy.co.uk 

Policy Updates: This policy will be reviewed at least bi-annually and may be subject to updates if there are any changes in legislation or in my service.